Conditions of Use

Freight and Shipping

Delivery Times: myBoelter puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. Unfortunately, we will not guarantee the delivery date of any order. Products are subject to availability, and will be shipped according to our shipping policies. Products usually leave the warehouses within 2-3 business days from receipt of your order, with transit time ranging from 1 to 8 business days.

Shipping outside the Continental US: myBoelter is unable to deliver outside of the continental United States, Post Office Boxes, APO/FPO addresses, U.S. territories, and International locations. myBoelter does not ship orders C.O.D.

Delivery Methods: Products ship from dock to your dock or curbside. Delivery does not include liftgate, inside delivery, uncrating or installation. However, liftgate delivery or inside delivery can be requested online during checkout. If you require call notification, express shipment or any additional services, additional fees will be assessed prior to shipment. Please contact customer service for a quote by calling 1-877-523-3290.

Orders weighing over 100 lbs: may be shipped via common carrier to your address. Some oversized or heavy items requiring special handling and may be placed on a wooden pallet. You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order.

Consider selecting liftgate delivery if your facility does not have a loading dock. Otherwise, you will need to make alternate arrangements for unloading at your location.Liftgate delivery transports your shipment to the curb, it does not provide for inside delivery.

Commercial/Residential Delivery: myBoelter ships orders to both commercial addresses and residential addresses. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.

Additional Charges: myBoelter is not responsible for additional freight bill charges such as: liftgate, inside delivery, redelivery, reconsignment (change of address), storage, etc. when not pre-arranged by myBoelter. In cases where orders are held at the terminal by the shipper, myBoelter will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order.

Free Freight Offer

Only products with the Free Freight Icon will be shipped free of charge via standard ground shipping to customers within the continental United States.

Products qualifying for Free Freight are shipped via standard ground shipping methods. These products usually leave the warehouses within 2-3 business days from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 100 lbs may be shipped via common carrier to your address.

The Free Freight offer includes shipping of qualified products from dock to your dock or curbside. Free Freight does not include additional services such as liftgate delivery or inside delivery which can be requested online during checkout. If you require call notification, express shipment or any additional services, additional fees will be assessed prior to shipment. Please contact customer service for a quote by calling 1-877-523-3290.

The Free Freight offer excludes customers in Alaska, Hawaii, APO/FPO addresses, U.S. territories, and international orders.


Delivery Guidelines

myBoelter makes every effort in packing and correctly filling your order. We realize occasions may arise where a package is lost or damaged in transit.  Our delivery guideline policy ensures your order is received as intended with proper documentation.  At the time your shipment is received, it is your responsibility to follow these guidelines before you sign the delivery receipt (or bill of lading), and before the driver departs:

  • Verify the number of packages delivered with the packing slip.
     
  • Inspect the entire shipment for visible damage prior to accepting the shipment and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip or invoice.
  • Driver uncooperative? In the event the driver refuses to wait before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.
  •  Sign the delivery receipt as an acknowledgement that the shipment was received in good condition and without damage or shortage.
  • Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
  • Damaged goods? Save all shipping cartons and packing materials. All shortages or damaged deliveries must be telephoned to myBoelter within 2 days of receipt of shipment by e-mailing customer service at customerservice@myboelter.com or calling customer service at 1-877-523-3290. myBoelter cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.

myBoelter prides ourselves in our long lasting relationships with our customers.  We rely on our partners to follow the above mentioned guidelines. Failure to comply will restrict our ability to help you return merchandise or file a claim for damages. If packing materials are not saved, your opportunity to recover damages will be restricted.

Return Policy

You will be responsible for shipping fees on returns, unless myBoelter determined there was a shipping/picking error on our part. A minimum 25% restocking fee will be charged on all returned items, and we can not accept returns after 30 days from the ship date.

Please Note:

myBoelter cannot accept returns of certain items

  • Foodservice equipment from any non-commercial account
  • Closeout items 
  • Special order items such as furniture or equipment

myBoelter cannot issue a refund for the return of certain items

  • Any item that has obvious signs of use
  • Any item that is not in its original condition, is damaged, or has missing parts
  • Items returned without a Return Authorization Number

A Returned Authorization number (RA) must accompany all items sent to Boelter regardless of the reason for the return. Please email customerservice@myboelter.com for the return authorization. Please mark the outside of the package with the RA number so that we can give you proper credit. Any products which are returned to us without an RA will be assessed a non-RA fee of $20. All products to be returned must be shipped to:


Boelter Companies
4200 N. Port Washington Road
Glendale, WI 53212

Payment Terms

myBoelter accepts PayPal and the following credit cards:

Visa, MasterCard, American Express, and Discover

Tax-Exempt Guidelines

Boelter currently collects and remits sales and use tax in a number of states in the United States, as required by law. If you claim tax-exempt status, please follow these steps to create a tax-exempt account:

  • Create an account on myBoelter.com
  • Email a copy of your tax-exempt certificate to customerservice@myboelter.com
  • We will review the certificate and contact you via e-mail
  • When the certificate is approved, you can log on and place your order

If you need additional assistance, please call 1-877-523-3290 or send an e-mail to customerservice@myboelter.com

Your information is safe with us.

myBoelter has taken every measure to ensure your account information remains safe while shopping online with us. We promise you will never need to worry about your personal information or credit card safety when purchasing from us. myBoelter guarantees your transactions will be 100% secure. myBoelter uses Secure Sockets Layer (SSL), an encryption technology, to ensure your information remains safe at all times. 

Charges and Authorizations

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days.

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. myBoelter assumes no liability for fees in the event of such an overdraft.



Cancelling an Order

Need to cancel an order? Just call us M-F Central time at 1-877-523-3290 as soon as possible. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.

If your order has shipped: you will be responsible for round trip shipping costs prior to cancellation, orders that are refused at time of delivery, or are shipped in good faith, but returned to us due to incorrect or incomplete shipping information.

Need to return an item?  No problem! Read our Return Policy for more information.